by Alice Alvey | Sep 9, 2016 | General, Kaizen
Building complex layers of reporting to measure everything from customer touch points during the lead process through loan level profitability is becoming a passion and a science across the mortgage industry. Managers have mounds of data to watch every unit, every...
by Denise Kowalski | Aug 23, 2016 | General, Kaizen
WHAT ARE THE AGENCY QUALITY CONTROL PRE-FUNDING REQUIREMENTS? Fannie Mae, Freddie Mac and FHA all require that lenders complete pre-funding quality control audits. Lenders and investors receive great benefits from these pre-funding reviews by preventing loan from...
by Rachael Harris | Aug 17, 2016 | General, IncomeGenius
Loans, loans, loans. Everyone has more than they know how to handle. While that’s the good kind of “problem” to have, the very real challenge still exists of how to move additional volume through the pipeline while maintaining quality and service levels. For all...
by Denise Kowalski | Jul 25, 2016 | General, Kaizen
The Gross defect rate is based on the preliminary quality control (QC) audit findings before the rebuttal and correction process. The Net defect rate is based on the final QC audit findings after the rebuttal and correction process. Many lenders often rely on...
by Denise Kowalski | May 27, 2016 | General, Kaizen
Quality Control Reports! Love them or hate them, they do provide invaluable information on how compliant lenders are in meeting both agency and regulatory requirements. In many offices, lenders start the rebuttal process by reviewing the results of the final report....
by Rachael Harris | May 19, 2016 | General, IncomeGenius
We’ve all heard news stories that millennials are not buying houses. New household formations continue to be well below peak levels. Despite rents reaching astronomical levels in many areas, home ownership levels are not yet making significant gains. While many...
